It's been a week now and I am still flabbergasted over the way a "trained technician," actually a service manager at Pacific Motosports, installed the new Top Case on my new 2013 Triumph Tiger 800. You can watch me describe the experience in this five-minute video. You can see where I looked up the Top Case stock number at Triumph Motorcycles and also download the installation instructions from the Triumph Instructions website as a PDF file. Even after finally accepting responsibility, Pacific Motosports made no offer to delivery a new one to me and pick up the damaged one. I am expecting a call or email from them within the next week or so letting me know that the new replacement Top Case has arrived. Why do I feel like I am fixing their mistake? Maybe because I am.
Don:
ReplyDeleteI was there around May and the service manager at PMS: pacific motorsports, Westminster highway told me that I had a recall for the front brake lines on my Beemer. he said he would order the part and phone me so I could bring my bike in.
he never phoned. after a couple of weeks I went to Vancouver BMW Ducati on Granview Highway (Yes I know they are the same company) they ordered the part and I brought my bike in a couple of days later and they installed it.
so you are not the only one who has had bad service from a tech at PMS
bob
Riding the Wet Coast